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10/23/2013

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Agreed. Listening and understanding are the most critical aspects of communication...


Mark Gibson
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Another great example of the power of this perspective. In order to kick start this with a new team, I will present my role as working for the team and focusing my efforts on easing the many challenges we will face together. The immediate and visible implementation moves the team into the cooperative and positive team dynamics you mentioned in a much quicker fashion.


Mark Gibson
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Hi Mark, great comments. A few years ago, one organizational leader with whom I worked regularly espoused this idea with his management team: "We hired good people. None of them get up in the morning to come to work to do the wrong thing. So if they end up doing the wrong thing, it's because we didn't have the right processes, tools, or training in place for them to do the right thing. Our job is to fix that so that next time they can do the right thing just as they intend to." I've adopted a similar stance with my teams and have had great results and improvements in team dynamics, employee engagement, and productivity.

Mark, great perspsective on a critical leadership issue. In addition to the benefits you mentioned, I find the project just "goes" better when the leader recognizes this key role and proactively addresses the five activities you mentioned. There's less conflict, resources are available when needed, customer concerns are addressed before they become problems, etc. And the lifeblood of those five activities - and project management - is communication. Good article.

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